GROUND OPERATIONS
GIA is the brand name and trusted provider of passenger and ramp handling services at the Banjul International Airport. Our services are provided in accordance to IATA standards and at competitive prices.
Passenger Services
-
Check-in Services - Arrival and Departures Services
- Dedicated Passenger Services (unaccompanied minors, etc)
- Passenger Assistance - Passengers with Reduced Mobility
- Special Passengers (Company Important Persons) and VIPs Services
- Lost and Found Services
- Baggage Claim Office - +220 9603545/3467533
- Mr. Omar Ceesay – Senior Station Manager - +220 9962790
Email Contact Person
Passenger verification
Ramp Services
- Loading and offloading baggage
- Potable water
- Toilet Services
- Marshalling
- Aircraft Cabin Cleaning
- Catering services (Gally - Belly Transfer)
- Mrs. Awa Samba Jeng – Director of Operations - +220 9962757
- Mr. Omar Ceesay – Senior Station Manager - +220 9962790
Email Contact Person
Coach Services
Offloading
Portable Water
Toilet Services
ULD Loading Offloading
Wheelchair
Baggage - Lost & Found
- Use World Tracer to trace and track missing baggage for arriving passengers at Banjul International Airport
- Our agents ensure all baggage file information is complete and accurate in the digital baggage tracking system for efficient processing in other stations
- We process delayed, damaged and pilfered baggage claims in a timely manner
- Fill baggage irregularity forms for passengers who would want to claim monetary refund from the airlines
- Provide immediate assistance to customers whose baggage is mishandled and or damaged
- Raise appropriate documents to account for total number of baggage
- Baggage Claim Office - +220 9603545/3467533
Email Contact Person
Mrs. Awa Samba Jeng - Director of Operations
In keeping with our mission statement, we are committed to continuously provide excellent, safe and quality services to our customers. Our staff take personal ownership of the services we convey both at the Passenger and Ramp Handling levels thus positioning ourselves as the first choice for Ground Handling at Banjul International Airport. Customer requirements dictate the scope of the services we deliver whilst always keeping in mind standards and recommended practices as enunciated by IATA and ICAO
